ARRIVO WINE Delivery & Returns policy
Liquor License number: South Australia 50812693
Class of License: Producer’s License
Name of Licensee: ARRIVO WINE
Address: PO BOX 151, Aldgate SA 5154 Phone: +61 8 8390 3907
ABN 26 205 727 408
WARNING: It is a legal requirement that wine may only be ordered, purchased or delivered to persons 18 years or older.
The currency of transactions is Australian Dollars only.
ARRIVO's on-line order system uses secure socket layer (SSL) 128 bit encryption for credit card processing.
ARRIVO WINE dispatches wines from Adelaide as soon as is possible, and within 7 working days of receipt of pre-payment of your order. Our major and preferred carrier is Australia Post’s dedicated wine handling service. Our standard terms are FOB unless otherwise arranged, and this is stated on all invoices which are prepared prior to payment for, and dispatch of wine. Optional insurance for full-replacement value of the wine is available at 2% (inclusive of GST) of the wine value. When the insurance option is taken, ARRIVO WINE will dispatch replacement wine as soon as practical after receiving proof that the original shipment was lost or damaged, and ARRIVO WINE will refund the cost of returning damaged stock to Adelaide.
Please contact us as soon as practicable at arrivo@arrivo.com.au if there are any problems related to the delivery of your wine.
ARRIVO WINE Privacy Policy
ARRIVO WINE is bound by the Privacy Act 1988 regarding the manner in which it collects, handles, uses, stores and deals with personal information.
ARRIVO WINE is committed to, and takes all reasonable steps to ensure that any information we hold about you is kept secure. ARRIVO WINE also takes all reasonable steps to ensure that our employees and contractors maintain the confidentiality of any personal information held by us. You should notify us immediately if there is any unauthorised use of information that you have provided to us, or any other breach of security. However, ARRIVO WINE does not accept responsibility for any consequences of the unauthorised access to your information.
What information do we gather about you?
The amount of information we collect depends on your use of our website. The only personal data we collect is what you tell us about yourself, and might include;
- The content of electronic forms you submit via the website, requesting us to provide services or information, or take actions, for example, personal information such as your name and contact details
- Any messages, comments or information you submit to us via the website, eg. Through an email or "Contact Us" form
- Information collected when you purchase wine
Under what circumstances might we disclose information gathered about you?
ARRIVO WINE will not use or disclose any information about you without your consent unless legally required to do so or if we consider it necessary to:
- Fulfill our terms of service
- Deliver to you the service you have requested
- Protect the rights or property of ARRIVO WINE, any user of ARRIVO WINE ‘s website or any member of the public, or;
- lessen or prevent a serious threat to a person's life, health or safety.
We may also use the information we collect to occasionally notify you about changes to the website and special offers we think you will find valuable. If you would rather not receive these emails, please let us know by sending an email to arrivo@arrivo.com.au
How to access, correct or update your information?
If at any time you want to know exactly what personal information ARRIVO WINE is holding about you, you may request a copy of that information by contacting us at arrivo@arrivo.com.au We will endeavour to provide you with the information requested within ten working days. If after viewing your information would like to correct, update or have your information deleted, then please inform us in writing of your required changes.